Privacy Policy

Information We Collect

We collect personal information necessary to operate our services, fulfill orders, and improve your experience on FacilitateBring. This may include:

  • Contact information: name, email address, phone number, and other details you provide when signing up or contacting us.
  • Order information: items purchased, order history, pricing, and transaction dates.
  • Shipping information: delivery address, preferred carrier, and tracking details.
  • Payment information: billing address and payment method (processed securely by third-party gateways—we do not store full credit card numbers).
  • Device and technical information: IP address, browser type, operating system, language settings, and device identifiers.
  • Usage information: pages visited, time spent on site, click patterns, search queries, and interactions with features or content.

How We Use Information

We use the information we collect to deliver, maintain, and enhance our services—including processing orders, managing accounts, responding to inquiries, and preventing fraud. We also use data to personalize your experience, improve site functionality and performance, and support internal operations such as analytics, marketing, and customer research. If analytics or marketing tools are enabled, aggregated or pseudonymized data may help us understand trends, measure campaign effectiveness, and tailor communications—always in accordance with your preferences and applicable law.

Cookies and Tracking Technologies

We use cookies, pixels, local storage, and similar technologies to support essential site functions, remember your preferences, analyze traffic patterns, and deliver relevant content and advertisements. Some cookies are strictly necessary for navigation and security; others help us understand how visitors interact with our site or enable targeted advertising. You can manage most cookie preferences through your browser settings or via our cookie consent banner upon first visit. Note that disabling certain cookies may affect functionality or limit access to personalized features.

How We Share Information

We do not sell your personal information. However, we may share data with trusted third parties who help us operate our business—including logistics providers (for order fulfillment), payment processors (to complete transactions), IT and cloud service providers (to host and secure our platform), and analytics or marketing partners (to support improvement and outreach efforts). Any sharing is limited to what’s necessary for the intended purpose, governed by confidentiality agreements, and aligned with this Privacy Policy. We do not disclose sensitive personal data unless required by law or with your explicit consent.

International Data Transfers

As a global business, FacilitateBring may transfer personal information across borders—including from the European Economic Area (EEA) or United Kingdom to countries outside those regions—for operational, administrative, or technical reasons. When such transfers occur, we implement appropriate safeguards, such as Standard Contractual Clauses (SCCs) approved by the European Commission, to ensure your data remains protected in line with applicable privacy laws.

Data Retention

We retain personal information only for as long as necessary to fulfill the purposes outlined in this policy, including to meet legal, tax, accounting, or regulatory requirements. For example, order and transaction records may be kept for up to 30 days after completion for dispute resolution and compliance, while account information remains active as long as your account is in good standing. Once retention periods expire or the purpose no longer applies, we securely delete or anonymize your data in accordance with industry standards.

Data Security

We take reasonable and appropriate measures to protect your personal information from unauthorized access, disclosure, alteration, or destruction. These include encryption of data in transit (via TLS/SSL), secure hosting environments, regular security assessments, access controls, and employee training. While no digital system is completely immune to risk, we continuously evaluate and update our practices to align with evolving threats and industry best practices.

Your Rights and Choices

You have the right to access, correct, or request deletion of your personal information, as well as to withdraw consent (where applicable), object to processing, restrict certain uses, or obtain a portable copy of your data. You may also opt out of marketing emails at any time using the unsubscribe link in our messages. To exercise these rights, please contact us using the information below. We will respond within a reasonable timeframe and may ask for verification to confirm your identity before fulfilling your request.

GDPR Rights

If you are located in the European Economic Area (EEA) or the UK, you have additional rights under the General Data Protection Regulation (GDPR), including the right to lodge a complaint with your local data protection authority if you believe your personal data has been processed unlawfully. Our lawful bases for processing include contract performance (e.g., fulfilling orders), legitimate interests (e.g., improving site functionality and security), and consent (e.g., for marketing emails). Where consent is relied upon, you may withdraw it at any time without affecting the lawfulness of prior processing.

CCPA Rights

Under the California Consumer Privacy Act (CCPA), California residents have the right to know what personal information we collect, use, and share; to request deletion of their data; and to opt out of the “sale” or “sharing” of their personal information for targeted advertising or cross-context behavioral profiling. While FacilitateBring does not sell personal information in exchange for monetary value, certain data sharing with advertising partners may fall under the CCPA’s broader definition of “sharing.” You may submit a request to exercise these rights by emailing us at support@facilitatebring.com or visiting our Do Not Sell or Share page.

Do Not Sell or Share My Personal Information

We respect your choice to limit data sharing for advertising purposes. If you are a California resident—or if you prefer to opt out regardless of location—you may click “Do Not Sell or Share My Personal Information” on our website footer or send an email to support@facilitatebring.com with “CCPA Opt-Out” in the subject line. We will process your request within 15 business days and confirm completion. Note that opting out does not affect non-advertising uses of your data, such as order fulfillment or fraud prevention.

Children’s Privacy

Our services are not directed toward children under the age of 13 (or under 16 in the EEA), and we do not knowingly collect personal information from minors. If we become aware that we have inadvertently collected data from a child without parental consent, we will promptly delete it. Parents or guardians who believe their child has provided us with personal information may contact us to request removal.

Third-Party Links

Our website may contain links to external sites, services, or resources operated by third parties. These links are provided for convenience only and do not imply endorsement or responsibility for their content, privacy practices, or security measures. We encourage you to review the privacy policies of any third-party site you visit, as FacilitateBring is not responsible for the information practices of entities outside our control.

Contact Information

If you have questions, concerns, or requests related to this Privacy Policy or your personal information, please contact us:

This Privacy Policy is effective as of April 1, 2025, and was last updated on April 2, 2026.