Return Eligibility
To be eligible for a return, your item must be unused, in the same condition as when you received it, and in its original packaging. You have 15 days from the date of delivery to initiate a return request. Please ensure all tags are intact and that the product shows no signs of wear, washing, or damage. Returns are reviewed on a case-by-case basis depending on the item type, condition, and reason for return.
Non-returnable Items or Situations
Certain items are not eligible for return due to hygiene, safety, or customization reasons. This includes but is not limited to: personalized or engraved products, opened beauty or skincare items, intimate apparel, digital downloads, and final-sale items marked at checkout. Additionally, orders cancelled after shipment has been dispatched, or returns requested beyond the 30-day window, cannot be accommodated. If a promotional item was included with your order, it may need to be returned alongside the main purchase—failure to do so could result in an adjusted refund amount.
Refund Process
Once we receive and inspect your returned item, we’ll notify you via email about the status of your refund. Approved refunds are issued to your original payment method within 7 business days of confirmation. Please allow additional time for your bank or financial institution to process the transaction—this can vary depending on your card issuer or e-wallet provider. Refunds are not issued as store credit, gift cards, or vouchers. If you have questions about your refund status, feel free to reach out to us at support@facilitatebring.com.
Late or Missing Refunds
If you haven’t received your refund within 10 business days of our confirmation email, please first check your bank account or credit card statement, as processing delays sometimes occur on the financial institution’s end. If the refund still doesn’t appear, contact your bank or payment provider directly to confirm whether they’ve received the transfer. If the issue persists, reply to your original support email or write to support@facilitatebring.com with your order number and tracking details—we’re happy to help investigate.
Exchange Requests
We currently offer exchanges for select items, subject to availability and based on the reason for return—for example, size or color mismatches, or manufacturing defects. Exchanges are processed only after the original item has been received and inspected. Please note that we do not guarantee stock availability for exchange items, and requests are handled on a first-come, first-served basis. If the desired item is unavailable, we’ll issue a refund instead. To begin an exchange, contact us at support@facilitatebring.com before sending anything back.
Return Shipping
Return shipping costs are typically the responsibility of the customer unless the return is due to an error on our part (e.g., wrong or damaged item shipped). We recommend using a trackable shipping service and retaining your proof of postage—especially for higher-value items (generally over $75 USD or equivalent). While we do our best to process returns promptly upon receipt, Facilitatebring is not liable for packages lost or delayed in transit. For added security, consider purchasing shipping insurance when returning valuable items.
Contact Information
Have questions about your return or need assistance? Our support team is here to help. Reach out to us at support@facilitatebring.com. Since we operate as a fully remote team, we don’t maintain a public physical storefront or walk-in location. If you require a return address, please email us with your order number—we’ll provide the appropriate shipping details promptly.