Return Eligibility
At DacilitateBring, you may request a return within 30 days of receiving your order, provided the item is in its original condition—unused, unwashed, with all tags attached and packaging intact. Returns must be initiated through our website or by contacting our support team. Please note that eligibility may vary depending on the product type, purchase method, and reason for return. Items showing signs of wear, damage not caused by shipping, or missing components may not qualify for return.
Non-returnable Items or Situations
Certain items are not eligible for return due to hygiene, safety, or licensing reasons. This includes personalized or custom-made products, digital downloads, opened beauty or skincare items, and final-sale merchandise clearly marked at checkout. Additionally, returns will not be accepted if the request is submitted after the 30-day window, if the item has been altered or used beyond reasonable inspection, or if it was purchased using a third-party platform not directly operated by DacilitateBring. Promotional bundles may require all included items to be returned together to qualify for a full refund.
Refund Process
Once your return is received and inspected, we’ll process your refund within 7 business days. Refunds are issued to the original payment method used at checkout—whether credit card, debit card, or supported electronic wallet. Please allow additional time for your financial institution to reflect the credit, which may take up to 5–10 business days depending on your bank or service provider. You’ll receive an email confirmation once your refund has been processed. Partial refunds may apply if promotional discounts, gift vouchers, or bundled offers were used during purchase.
Late or Missing Refunds
If you haven’t received your refund within 7 business days of our confirmation email, please first check your bank account or payment platform for pending transactions or processing delays. If the refund still hasn’t appeared after 10 business days from confirmation, contact us at KICHIChers@outlook.com with your order number and screenshots of any related transaction history. We’ll investigate promptly and respond within 48 business hours.
Exchange Requests
We aim to support exchanges when possible—especially for size-related issues, color mismatches, or minor defects—but availability depends on stock, product category, and regional logistics. Exchanges are subject to the same 30-day return window and condition requirements as standard returns. At this time, we do not offer direct in-store or self-service exchanges; all exchange requests must be coordinated via email. If the desired replacement item is unavailable, we’ll issue a refund instead. Please note that exchanges are not guaranteed and are assessed case by case.
Return Shipping
Customers are generally responsible for return shipping costs unless the return is due to an error on our part (e.g., wrong item shipped, damaged goods, or defective product). For returns valued at $75 USD or more (or equivalent in local currency), we strongly recommend using a trackable shipping service and retaining your proof of postage. While we do not require insurance, we advise purchasing it for high-value packages. If your return package is lost in transit and no tracking information is available, we may be unable to process a refund or replacement without verifiable evidence.
Contact Information
For all refund-related questions or assistance, please reach out to our support team at KICHIChers@outlook.com. Our team responds to emails within 48 business hours. If you need to return a physical item, please email us first—we’ll provide specific instructions and, where applicable, a return address. Note that our registered office is located at: Room D5, 5th Floor, King Yip Factory Building, 59 King Yip Street, Kwun Tong, Hong Kong. You can also visit our website at https://facilitatebring.com/ for order tracking and account updates.