Shipping Costs
Shipping costs are calculated dynamically based on your location, the number and weight of items in your order, and the selected shipping method. You’ll see the exact cost before completing your purchase — displayed clearly in your shopping cart and during checkout. While we strive to offer competitive rates, please note that fees vary by destination and order size, and free shipping is not available universally.
Shipping Destinations
We currently ship to a curated list of countries and regions to ensure reliable delivery and service quality. Unfortunately, we do not offer global coverage at this time. If your country or region isn’t listed during checkout, it means we’re unable to ship there just yet. We regularly review and expand our supported destinations, so feel free to check back or reach out to us for updates.
Order Processing Time
Once your order is confirmed, we begin preparing it for shipment within 3–7 business days. This timeframe accounts for order verification, quality checks, packaging, and handover to our logistics partners. Please note that weekends and public holidays in Hong Kong are not included in this estimate.
Delivery Time
After your order ships, international delivery typically takes 14–30 days, depending on your location, local customs procedures, and carrier performance. Transit times may vary due to factors beyond our control — including weather, peak seasons, or unexpected logistical delays. We recommend allowing extra time for deliveries to remote or less-served areas.
Multiple Shipping Addresses
At this time, we do not support splitting a single order across multiple shipping addresses. Each order must be delivered to one verified address. If you need items sent to different locations, please place separate orders — that way, each can be tracked and managed individually.
PO Boxes and Military Addresses
We’re unable to ship to PO Boxes or APO/FPO (military) addresses. All deliveries require a physical street address where a signature or contactless drop-off can be completed by our carriers. If your preferred address falls into either of these categories, please provide an alternative residential or commercial location.
Customs, Duties, and Taxes
VAT is collected at checkout for applicable regions, as required by local regulations. However, import duties, customs fees, and additional taxes imposed by your country’s authorities upon arrival are the responsibility of the recipient. These charges are not included in your order total and are not controlled or set by DacilitateBring. You may be contacted directly by customs or your local carrier to settle such fees before delivery.
Order Tracking
Yes — every order comes with a unique tracking number. Once your package leaves our warehouse, you’ll receive an email with your tracking details and a link to monitor its progress in real time. You can also log into your account on our website to view current shipment status and estimated delivery windows.
Shipping Delays and Lost Packages
While we work closely with trusted carriers to maintain consistent service, occasional delays can occur due to customs clearance, severe weather, carrier capacity constraints, or unforeseen regional disruptions. If your order hasn’t arrived within 45 days of purchase, or if tracking shows no movement for over 10 business days, please get in touch with us. We’ll investigate promptly and assist with resolution — including reshipment or refund where appropriate.
Contact Information
Have questions about your order, tracking, or shipping policy? We’re happy to help.
- Email: KICHIChers@outlook.com
- Website: https://facilitatebring.com/
- Address: Room D5, 5th Floor, King Yip Factory Building, 59 King Yip Street, Kwun Tong, Hong Kong
- Company Name： CHERSHQ CO., LIMITED