Shipping Info

Shipping Policy

At FacilitateBring, we’re committed to getting your order to you safely and efficiently — with transparency every step of the way. While we strive for smooth and timely deliveries, international shipping involves variables beyond our direct control. Below is everything you need to know about how we handle shipping, from checkout to your doorstep.

Shipping Costs

Shipping costs are calculated dynamically at checkout based on your location, the weight and dimensions of your order, and the number of items. You’ll see the exact rate before completing your purchase — no surprises. We don’t offer blanket free shipping, but promotions may apply during select campaigns.

Shipping Destinations

We currently ship to over 40 countries across North America, Europe, Australia, and select parts of Asia and South America. Unfortunately, we do not offer global coverage at this time — some regions (including certain island territories, remote areas, and sanctioned countries) are excluded due to carrier limitations and regulatory restrictions. If your country isn’t available at checkout, it means we’re unable to fulfill delivery there at present.

Order Processing Time

Once your order is placed, we aim to process and dispatch it within 3 to 7 business days. This includes order verification, packaging, and handover to our logistics partners. During peak seasons — such as holidays or major sales events — processing may take closer to the upper end of this range. Please note that weekends and public holidays are not counted as business days.

Delivery Time

After your order ships, standard international delivery typically takes 14–30 days, depending on your destination. Transit times can vary due to customs clearance, local postal infrastructure, carrier performance, and unforeseen delays like weather or regional disruptions. Express options are not currently available, and all shipments are sent via tracked economy services.

Multiple Shipping Addresses

We currently do not support splitting a single order across multiple shipping addresses. If you’d like items delivered to different locations, please place separate orders — each with its own shipping address. This ensures accurate tracking, proper documentation, and faster fulfillment for each destination.

PO Boxes and Military Addresses

Unfortunately, we cannot ship to PO boxes, APO/FPO/DPO addresses, or other military mail facilities. Most of our international carriers require a physical street address for delivery confirmation and customs compliance. If you’re stationed overseas or rely on a military mailing system, we recommend using a trusted civilian address where packages can be reliably received and signed for.

Customs, Duties, and Taxes

VAT is collected at checkout for eligible destinations where we’re legally required to do so. However, import duties, customs fees, and additional local taxes (such as GST or sales tax) are not included in your order total and remain the responsibility of the recipient. These charges are determined by your country’s customs authority and are typically assessed upon arrival. We’re unable to predict or cover these amounts, nor can we declare goods at reduced values — all shipments reflect accurate product descriptions and fair market value.

Order Tracking

Yes — every order comes with a unique tracking number. Once your package ships, you’ll receive an email containing your tracking link and carrier details. You can monitor progress directly through the carrier’s website or via our order status page using your email and order number. Tracking updates usually begin within 24–48 hours after dispatch.

Shipping Delays and Lost Packages

While we work closely with reliable carriers, occasional delays can occur due to customs inspections, natural events, carrier capacity issues, or unexpected logistical challenges. If your order hasn’t updated in over 5 business days post-shipment, or if the tracking shows “no movement” for more than 10 days, please reach out to us. For packages confirmed lost by the carrier, we’ll either issue a full refund or resend the order — your choice — after verifying the claim with our logistics partners.

Contact Information

Questions about your shipment? Our customer experience team is happy to help.

This Shipping Policy is effective as of April 1, 2025, and was last updated on April 2, 2026.